Research out of the University of Washington shows that information tools that let riders know when the next bus is coming reduce perceived wait time compared to not knowing when the vehicle is arriving. Transit agencies can give customers improved satisfaction without major investments in additional service.
Now I’d never say that TriMet shouldn’t keep improving service, but would anyone care for a Transit Appliance?
One response to “Vindicated”
Not only can you tell when a TriMet vehicle is predicted to come, you can see where it actually is reported to be.